You may have noticed that we experienced some downtime lately. We had to take down the site temporarily to switch web hosts. When our previous web hosting contract went up a month ago, I took it as an opportunity to switch to another web host. It wasn’t a rash decision, I evaluated a handful of different hosts. In the end, I selected one based on some glowing reviews they received and for the fact that their Twitter page was highly active. Their customer service department seemed to respond quickly to Twitter messages.
After the switch, I was hit by a deluge of problems. They varied from significant performance-based issues to an amateurish level of basic services (an email password that doesn’t accept special characters? Really?).
To sum up, we’re now back with our original web host, though our email provider has been moved to Google Apps. Sorry for the outage, and the lesson learned is that if a customer service department is active on Twitter, maybe it’s because they have to be.